Everyone Counts !
Two simple words with an enormous meaning.
At Diversit-e Smart Trade College we strive that every client knows, no matter where they are based in our wonderful country, they are not seen as a number, they COUNT, they matter, and they have worth.
When a client says YES to the opportunity we offer, they settle hope in us. Hope is what the world now needs more than ever considering the past year we all had. Many of our clients were required to work from home due to the restrictions and safety measurements imposed to keep them and their loved ones safe.
A case study indicated that potential- and current clients now have more spare time on their hands. They are not required to spend hours in traffic, they can be more productive, and apply better time management. By doing this a client now have more time for themselves, family and to set valuable time aside to focus on generating a second income something we cannot be without nowadays.
We aim to create stability for our clients, stability in our product, our personnel and our after sales service. At Diversit-e Smart Trade College there is no “big” or “small” client, just ordinary people who made the choice to invest in themselves and to improve their knowledge and financial positions.
We do not see the restrictions imposed on South-Africans as negative and did Diversit-e Smart Trade College also adapt thereto to meet our clients’ requirements and needs.
Thanks to technology we now have one on one Zoom or MS-Team’s meetings and or training sessions with our clients, in the comfort of their own homes or offices. They do not need to leave their premises, and have we found that our clients prefer these types of interaction and service delivery. It saves them time and is there no traveling involved.
We care about our clients’ opinions. By listening to them we not only identify their likes and dislikes, but do we take their constructive feedback to brainstorm with our team of developers and our client relations team to daily better our product and services delivery to ensure our product and service stay consumer friendly and are easy to use and understand.
Because we listen to our clients needs, we teamed up with TenXTrade, a regulated online trading platform that gives personal attention to our clients.
We have been blessed with clients that are not shy to share their experience with others.
Refer to our reviews on HelloPeter. This forum is trusted by over 1.4 million consumers because they are a brutally honest and transparent platform where clients can review the quality of service they received from a business. HelloPeter also authenticate reviewers to ensure that reviews made are indeed done by a client and not by businesses who try and corrupt the platform.
For us, any review is seen as a necessity to achieve the future growth of our business. Even though we aim to keep our valued clients for many years there are some who, for their own personal reasons, need to leave our business. They matter. We always try our best to keep them. We deal with complaints with the same urgency as we will with any compliment received and then try to implement measurements from what we have learned to ensure that the reason for a client complaining will not need to be repeated.
We proudly refer to a case study published on HelloPeter about how Diversit-e Smart Trade College are using their platform (where other companies see them as “a stone in their shoe”) as an opportunity to motivate our personnel by urging our clients to let their voices be heard.
Regardless of the circumstances the world is currently experiencing, we found that if you do not take the step to create new opportunities for yourself, get out of your comfort zone and even make yourself a bit uneasy with the newfound drive to grow, then the pandemic will be a negative experience for you.
We are proud of the positive feedback we are still receiving from our valued clients, and can we salute our personnel on promoting our number one common goal “To daily pursue new opportunities to achieve something today that was impossible yesterday. Why? Because EVERYONE COUNTS!”